We at Chase understand and appreciate that our Website visitors are concerned about their privacy and about the confidentiality and security of information we may obtain about them online. We want you to understand the steps we have taken to safeguard the information we receive online about visitors who access or interact with our Website.
In addition to the information provided online, we have instituted and published our Retail Banking Customer Information Principles and our Online Consumer Information Practices. These policies outline the steps we take to safeguard information obtained about our customers in the normal course of our business and information we receive online about visitors who access or interact with our Website.
As technology evolves, we will continue to look for better ways to gather and use information in order to offer financial products and services which best meet your financial needs, and to protect and safeguard information about you and your accounts. We encourage you to review the Online Chase Privacy Policies periodically for updates.
Customer Information Principles
Chase principles regarding the sharing of customer information with affiliates and outside companies
Access to Your Account
Security information for accessing your account online
Protecting Your Financial Identity
We want to assure you that you can visit www.chase.com without identifying yourself or giving us any information about yourself. We will not obtain information that identifies you personally unless you specifically choose to provide such information to us.
Chase offers you Online Banking security through the use of 128-bit encryption.
Consumer Information Practices
If you choose to request information from Chase, apply for Chase products or services or conduct transactions online, you will need to give us certain personal information just as you would if you were communicating with us in person, by mail or by telephone. The same internal protection that we employ in the maintenance of information received via these channels is applicable to the information we obtain via the Internet.
How We Collect Information
In order to constantly improve our Website and better serve our customers, Chase may use software tools or "cookies" to gather information about site visitors' browsing activities. A "cookie" is information sent from a Website to a visitor's computer while he or she is visiting the site. It may enable the site holder to track how a visitor navigates through its site and the areas in which they show interest. This is similar to a traffic report: it tracks trends and behaviors, but does not identify individuals. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the site visited just before and just after the Chase site. However, we only identify the site visitor if he or she voluntarily gives us personal identifying information online.
In some cases, if a visitor returns to the Website after receiving a cookie, their browser sends cookie information back to the Website. This is useful to the visitor if he or she has established a password at a particular Website and wants to be identified by that site to perform a function or transaction.
The site holder can set cookies to expire:
- on a specified date
- after a specific period of time
- when a transaction has been completed
- or when a user turns off his browser.
This is controlled by the site holder.
Chase may use cookies to evaluate our Website. Your Web browser may alert and permit you to refuse cookies. When you receive an alert you may choose at that time to refuse that cookie. If the use of cookies is a concern to you, then please make sure your browser has this capability, and that you set your browser to alert you accordingly. Newer browser versions allow you to be alerted or to automatically refuse cookies. You may need to download a more current version of your Web browser from your service provider in order to obtain this option.
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Using Consumer Information to Meet Your Needs
When you visit our site we may ask you to "sign-in," complete a survey or answer simple questions. These may include such questions as where you live, your E-mail address and your interest in receiving E-mail from Chase on new products and services. We collect this information so that we can determine what kinds of products and services are of most interest to you.
If you agree to receive E-mail messages, we will use the data that you provide to send you E-mail offers of special interest to you. We may also share this information with other reputable companies Chase partners with to offer you a wider array of specialized offers based on your profile. If you do not agree to receive E-mail messages, your E-mail address will not be shared with Chase partners, however you will not receive any of the special offers from Chase via E-mail.
If you choose to send us an E-mail message, we may retain the content of the E-mail, your E-mail address, and our response.
If you provide identifying information to us online, we may be able to identify you as you browse through our Chase Website. We may use this information to determine what kinds of products, services and sections of our site are of most interest to you.
Access to Your Account
As a security measure, you may access your account information from the Chase Website only if you have registered with Chase for authentication purposes. Information provided to you will be scrambled en route and decoded once it reaches your browser. If you have not registered for authentication purposes and wish to review your account information, you may write to the address listed on your account statement, call 1-800-CHASE24 or visit one of our branches.
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Customer Information Principles
Throughout our 200 year history, Chase has been committed to protecting the privacy and confidentiality of our customer information. Safeguarding that information is a matter that we take very seriously. In that spirit, we are pleased to publish Chase?s current
Customer Information Principles which guide us in handling customer information. These principles are applicable to Chase?s wholly owned subsidiaries in the conduct of their consumer and small business banking businesses in the United States, and are supported by control policies regarding the access, security and storage of
customer information.
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We share information regarding customers among our banks and affiliated companies only in accordance with strict internal security standards and confidentiality policies and applicable law.
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We hold our employees fully accountable for adhering to those standards, policies and laws.
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We may share our customers? names, addresses and telephone numbers with unrelated companies to market financial and non-financial products and services that we feel may be of interest to our customers. We may also share additional customer information (such as application and account information) in the conduct of Chase?s business including, for example, sharing: (i)with financial institutions with whom we have relationships (such as banks and other lenders, securities and insurance companies) to offer financial products and services to our customers; (ii) with credit bureaus; (iii) with businesses used by Chase for account maintenance, analysis and servicing; (iv) with businesses whose name or mark appear on the face of your credit card; (v) to comply with applicable law; and (vi) to protect against fraud. We may also provide information to regulatory authorities and law enforcement officials in accordance with applicable law.
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We have established high standards for protecting information regarding our customers from unauthorized access, alteration or destruction.
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We investigate customer inquiries regarding information received from Chase (or from a credit bureau reflecting information provided by Chase) that the customer believes to be inaccurate and take steps to correct information we determine to be incorrect. Customers should notify us if they receive information regarding their Chase relationship that they believe to be inaccurate.
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Our
Online Information Practices can be found at the top of this page.
Periodically, we will provide notices to our customers enabling them to advise us if information about them and their accounts should not be shared and if they would rather not be contacted for other products and services.
At Chase, information regarding our customers is used solely in the legitimate conduct of our business, to deliver superior service and to design products and special offers that demonstrate our understanding of our customers and their needs.
As we move forward in developing new products and services, we will continue to maintain our dedication to assuring that customer information is properly used and appropriately safeguarded.
Copyright © 2000, The Chase Manhattan Corporation.
All rights reserved.
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